• In order to process your return, we ask that you please use your original order number as your return authorization number. If your incoming return order was initially placed over the phone, please indicate, “phone order” on the outside of your box or package. Your order number will be also referred to as your return authorization number.
  NOTE: International orders can not be, nor will they be, returned for a refund or exchange. Should your merchandise be damaged or defective, we will mail out a replacement to you ONLY after you e-mail us with instructions.
  
• Your merchandise must be returned within 30 days from the date of receipt. Any merchandise that is received past 30 days from the date of receipt will not be accepted for return or exchange, for the late returns will be returned back to you. Our only exception is during the Holiday season, where any orders that are placed between November 1st and December 25th can be returned until January 15th. In addition, final sale items are non-refundable.
  
• IN ADDITION, FINAL SALE ITEMS ARE NON-REFUNDABLE.
  
• To be eligible for a refund, all merchandise must be returned in their original condition - this includes the original packaging & manufacturer's containers with all of the original tags attached. We will not accept any returns if the packaging is NOT in its original condition. If this is the case, we reserve the right to send the merchandise back to you. Should you reject that return shipment, Overstockjeweler.net has the right to liquidate the inventory stock while withholding your credit. Every single cost that is applicable to the return shipping MUST be paid by the customer.
  
• We will refund the item(s) amount to you when we receive your item(s). The original & return shipping fees are absolutely nonrefundable. If you have received free shipping & you return the complete purchase order and/ or your return(s) diminish your total purchase to below the minimum amount that is necessary for free shipping, the flat-rate ground shipping charge will be subtracted from your credit. Your return will be processed in approximately seven days of receipt. You will then receive an e-mail to the address provided on your original order that notifies you that the item has been received & that you have been credited accordingly.
• Please click on this link for our return policy on all of our Free Gift Promotions

Overstock Jeweler Payment Options
We are accepting the following major credit cards: Mastercard, Visa, American Express, and Discover. We are not accepting any personal checks or money orders as of now. We are also accepting international order payments through the use of international credit cards or Google Checkout.

We process international credit cards with a third-party verification system, Google. We ask that you please allow 1-3 business days for Google to verify additional information that is needed. All international order processing is based on pending approval. For quicker processing, we suggest that your order is placed through Google checkout. We will automatically decline and cancel all orders that are not verified.

Overstock Jeweler charges a $25 flat-rate shipping fee for all International orders - excluding Canada.

We at Overstock Jeweler charge a $19 flat-rate shipping fee for all orders that ship to Canada via USPS. Delivery will take approximately 6-10 business days.

Argentina; Aruba; Australia; Austria; Bahamas; Barbados; Belgium; Bermuda; Brazil; Cayman Islands; Chile; China; Costa Rica; Cyprus; Denmark; Egypt; Fiji; Finland; France; France, Metropolitan; Germany; Greece; Greenland; Guam; Guatemala; Hong Kong; Iceland; Ireland; Israel; Italy; Jamaica; Japan; Korea, Republic of; Kuwait; Luxembourg; Macau; Malawi; Mexico; Monaco; Netherlands; Netherlands Antilles; New Caledonia; New Zealand; Norfolk Island; Norway; Panama; Papua New Guinea; Peru; Philippines; Poland; Portugal; Puerto Rico; Saudi Arabia; Singapore; South Africa; Spain; Sweden; Switzerland; Taiwan; Thailand; Trinidad and Tobago; Turkey; United Arab Emirates; United Kingdom; United States; US Minor Outlying Islands; Venezuela; Virgin Islands (U.S.)

Notes:

• To place your order, add items to your shopping cart and continue on to the checkout page.
• Include your country as required when you enter your shipping, contact, and billing information.
• Click “Continue” to go to the order review page.
• Review your information and then submit your order by clicking the 'Send Order' button.
• After we receive your payment, most orders will ship in approximately 2-5 business days. We ship all International orders via USPS Global Express Mail. While this is a rapid delivery method, delivery times may differ depending on your country's customs and delivery regulations. A package will usually deliver to you in an average of 7-10 business days. We are not responsible for carrier shipping delays. Please bear in mind that we try our best to deliver your order as rapidly as possible.
• The customer is responsible for the payment of all customs fees that are administered by their country. This may require that you pay for the postage costs upon delivery.
• We do not accept returns, nor do we offer any refunds for International orders. Should your merchandise be defective or damaged, we will then ship out a replacement to you ONLY following the instructions that you supply to us via e-mail or telephone.

Shipping Fees

We offer free ground shipping for all orders over $50. Our website automatically provides our customers with free ground service when the required promotional total amount is met.

Example: Proceed to the Express Checkout page and select your mode of shipping to check out.
- Ground Flat Fee
(East Coast: $4.50; Mid West: $5.50; West Coast: $6.75)
- Next Day Air Saver
(regularly varies from $14-$25)
- 2nd Day Air
(regularly varies from $8-$15)
- 3 Day Select
(regularly varies from $6-$12)
-USPS Global Express Mail
($25 flat-rate fee)

Shipping fees slightly vary, based on the shipping destination. All orders ship out from New York City, thus causing the East coast shipping fees to be on the lower end while the West coast shipping fees are on the higher end.

What is the delivery method used?
Overstockjeweler.net ships out domestic orders via UPS service, while international orders are shipped through USPS Global Express Mail. We will notify you of your order shipment with an e-mailed tracking number.

How can I keep track of my order?
You can check on your order status on Yahoo via your confirmation order link. You will be e-mailed a tracking number once we have shipped your order out. You can also track your package by visiting www.ups.com and providing your tracking number. Visit www.usps.com to track a delivery of international orders by entering in your tracking number.

Can final sale merchandise be returned or exchanged?
Final sale items cannot be returned or exchanged under any circumstances.

When will my order ship out?
We guarantee that most of our merchandise will ship out within 1-3 business days from the date that the order was placed. You will be notified via e-mail when your order has shipped out. If your order shipment is delayed for any reason, we will contact you immediately.

Are shipping charges refunded?
We only refund shipping charges when:

• the courier loses the package
• broken or defective merchandise is shipped from our warehouse
• We ship out an incorrect item
• the merchandise is damaged during shipment. However, if a part of the merchandise in the order is damaged during shipment, we will not refund initial shipping fees. If further instruction is needed, please contact us by e-mail or telephone.

We require that you report any incorrect, defective, and/or missing items from your order to us as soon as you have received your package or items and must be done within 7 days from the delivery date. We will not accept any merchandise past that time period. In this instance, we will not charge you a second shipping charge when we reship your merchandise.

Do you accommodate customers with expedited shipping?
Yes. We definitely provide our customers with various expedited shipping choices, such as Next Day Air Saver & 2nd Day Air service for select items at an extra charge. Should you decide to use either premium shipping method, you can call 1-800-586-0020 (toll free number) to inquire if your chosen merchandise is available for that particular service. While checking out, you can choose from the premium delivery service options. From there, the extra shipping fees are added automatically.

PLEASE BEAR IN MIND THAT ALL OF THE SHIPPING METHODS THAT WE OFFER ARE DETERMINED BY BUSINESS DAYS (MONDAY-FRIDAY, WITH HOLIDAYS AS THE EXCEPTION). Shipping methods are available on Saturdays for select locations only.

Sales Tax
It is required by state law that internet retailers collect sales tax from the customer, based on the state that they are shipping to. Overstockjeweler.net is based in New York, thus we must charge the applicable sales tax for any purchases that are shipped to New York State.